Information System Consultant

Posted 1 month ago

Information System Consultant

Client: Public Sector

Term: 5 months to start with

Project Location: Toronto, Ontario

Qualifications and Experience:

  • Post-secondary education in Computer Science, Business or Public Administration with a minimum of five years of experience or ten years of experience in a related field.
  • Certified Business Analyst Professional (CBAP) certification would be an asset.
  • Clear understanding of business requirement documentation. Solid understanding of the System Development Life Cycle and other methodologies such as Rational Unified Process.
  • Understanding of current and legacy application technology, and the issues involved in migrating from one to another.
  • Experience in providing application development recommendations based on business and technical requirements
  • Experience performing feasibility studies and cost-benefit analysis.
  • Experience creating status reports for Management.
  • Excellent written and verbal communication skills.
  • Experience applying traditional project management methodologies for IT related projects.
  • Ability to work independently as well as within a team environment.

 Technical Capabilities:

  • Demonstrated expertise in the field of business requirement documentation, quality assurance, test planning, and test execution.
  • Strong knowledge of business process modelling.
  • Demonstrated working knowledge of Windows 10 and MS Office 2013 and 365 including MS Access.
  • Understanding of Case Management / Database Technologies an Asset.


  1. Support the timely documentation of business requirements for an information management system that supports the case management by applying best practices.
  2. Provide process analysis to support the documentation of business requirements ensuring both business and technology related solutions adhere to and are validated by adopted methodologies, standards, regulations and/or policies.
  3. Design, modify and document business processes in accordance with the Business Process Model and Notation (BPMN) standard.
  4. Support business process improvement through the identification, analysis and documentation of gaps between current and desired end state processes, including performance metrics; identify service/system process integration points, opportunities for standardization, simplification and process automation.
  5. Provide documentation as appropriate, including but not limited to process models, business requirement definitions, cost estimations, environmental scans, and roadmaps in support of the Concept, Definition, and Planning Stages of the technology project life cycle.
  6. Conduct research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  7. Provide support, in collaboration with the client community and with key inputs from all IT sections, to the creation of input documents to inform business case creation and contribute to the overall IT Portfolio.
  8. Plan, manage, lead, and monitor all activities associated with the collection of business requirements.
  9. Proactively monitor progress, resolve issues, and initiate corrective actions as appropriate.
  10. Provide status updates on the business requirement documentation process through formal and informal presentations to stakeholders and Senior Management.
  11. Manage and resolve any risks associated with business requirement documentation
  12. Maintain overall integrity and coherence of the process.
  13. Facilitate business requirement working sessions consisting of subject matter experts.
  14. Engage thoughtfully, collaboratively, and diplomatically with various IT and Business teams to identify the right support that is needed to drive assignment execution.
  15. Work effectively with subject matter experts within the business to ensure that the business requirements are delivered in accordance with a consistent framework and practices.
  16. Prepare a budget for the recommended solution.


  • Business requirement documentation for an information management system that meets the needs of the business. Requirements include, but are not limited to:
    • Case management of provincial offences cases including, but not limited to, voluntary fine payment, court orders, post-conviction interventions and defaulted fines through all of the collection streams (collection agencies, tax-rolling, civil enforcement, license suspension/plate denial)
    • Collection and recording of defaulted fine payments
    • Administration of payment plans
    • Reporting as required by the business
  • Gap analysis report
  • Business process maps outlining the current state and desired state for each primary case management stages, collection tools and documentation of efficiencies achieved. Primary collection tools include:
    • Collection agencies
    • Tax-rolling (local and inter-municipal)
    • Civil enforcement
    • License suspension / plate denial
    • Payment processes
  • A solution recommendation with associated budget.

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