IT Support Technician

Posted 5 months ago

IT Support Technician (End User Devices)

Job: 3007

Anticipated Duration: 44 weeks

Project Location: Toronto, Ontario

Scope of Work

  • Providing desktop users at multiple sites with problem analysis, problem resolution consultation and technical support for: desktop/laptop hardware and software and other peripheral devices, phones, mainframe hardware, electronic mail, printing services and networked systems.
  • Assisting with the delivery and installation of desktop hardware and peripherals, updating inventory records and related documentation and assisting with the performance monitoring of services provided to the customer.
  • The technician must support customers at approximately 100 locations at various sites in the GTA and meet changing work demands in a competent and professional manner.
  • They are required to have creative technical and logical problem solving skills and analytical abilities primarily in desktop hardware and software fields.
  • Orientation towards customer service is a must and performing related duties as assigned by Supervisor.
  • Must have a car.

Mandatory Skills

  • Must have an A+ certification or equivalent
  • Must have a MCSE certification, or equivalent

Other Skills / Certification

  • Familiar with ITIL principles
  • Proficient in CA Unicentre – ITCM tools
  • Proficient in CA Unicentre – SDM ticket management system
  • Proficient in the Windows Operating system – Windows 10


  • Meets deadlines within the set time constraints
  • Arrange and install hardware or software for assigned project requests
  • Troubleshoot/diagnose hardware and software break and fix.
  • Update asset information as required
  • Complete timesheets


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