Project Manager (Transit, CRM, IVR)

Contract
Toronto
Posted 3 months ago

IT Project Manager (Transit, CRM, IVR)

Anticipated Duration: 1 year

Project Location: Toronto, Ontario

JO 2850

 

Project Description

The client’s transformation program includes addressing the core need for new or improved technology systems. These systems provide critical functions related to customer trip reservation, vehicle scheduling and dispatch, operator scheduling, and customer interaction. The Reservation, Scheduling & Dispatch system provides functionality used by customers to make trip reservations, schedule customer trips onto vehicles, and support vehicle dispatch.

The client is looking for a Project Manager with the relevant transit system experience to manage this project. Please keep in mind we are looking for strong experience in leading project to deliver business application (trip reservation, vehicle scheduling and dispatch, operator scheduling, and customer interaction) and system implementation along with infrastructure related project experience.

 Description of Duties / Scope of Work

This Project Manager is responsible for managing major and complex projects. The incumbent is required to effectively manage through all phases of the project life cycle to ensure that functionality and performance objectives are met on schedule and within approved budgets. The incumbent prepares detailed project plans, schedules and budgets; and oversees all aspects of project execution. Of utmost importance is the ability to work and communicate effectively with senior staff and all other members of the project teams.

  • Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.
  • Identify and schedule project deliverables, milestones, and required activities and tasks.
  • Provide leadership and motivation to project team members throughout the project life cycle, and confer with project staff to outline work plan.
  • Establish work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel.
  • Review project proposals or plans to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phases.
  • Review/approve work plan of external service provider or consultancy contracted to execute project.
  • Implement project communication plan.
  • Conduct and perform risk assessment, and implement mitigation plans.
  • Monitor project activities, ensuring the currency, quality and integrity of the information, while providing consistency in content and “look and feel” across the enterprise.
  • Ensure that project goals are accomplished and are in line with business objectives.
  • Assign duties, responsibilities and scope of authority to project personnel.
  • Direct and coordinate activities of project personnel to ensure that the project progresses on schedule and within budget.
  • Review status reports prepared by project personnel, and modify schedules or plans as required.
  • Continuously benchmark project management performance to identify improvements and achieve higher capability maturity in project and portfolio management.

Mandatory Skills / Certification

  • Review project proposals or plans to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phases.
  • Seven or more years of progressively responsible IT experience, with sensitivity and commitment to business problem solving
  • Five years successfully managing complex and risky projects
  • Demonstrated experience in leading diverse teams
  • Must hold current Project Management Professional (PMP) certification from PMI
  • Expertise with MS Project, developing and maintain projects schedules.
  • Experience using SharePoint as a document repository and using Microsoft Office Suite

Other Skills / Certification

  • Experience in managing transit system related projects (i.e. transit planning, scheduling, dispatching, operations, maintenance)
  • Experience in managing CRM system implementation
  • Experience in managing IVR and call centre systems
  • Excellent communication skills – written and verbal
  • Post-secondary education in a related discipline

Deliverables

  • Day-to-day management, coordination and oversight of production system requests and issues
  • Feasibility and Business Case documentation
  • Procurement documentation (RFI, RFP, contract documentation)
  • Project deliverable artifacts as per the published IT Project Management Framework
  • WBS, Resource Plans, Project Management Plans, Cost Management Plans including bottom up estimates
  • Project reporting (ad-hoc and weekly)
  • Budget reporting (Probable/Actual spreadsheets and others)
  • Schedule documents
  • Project performance reports
  • Risk analysis reports
  • Steering Committee presentations and associated reports
  • Provide support to and assist with user training during the Production Rollout
  • Project Closeout Documentation
  • Other related project documentation as required

Apply here: https://01millennium.com/jobs/project-manager-transit/ ‎

Millennium Consulting: http://www.01mc.com

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